Shipping policy
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1. Delivery Area
We currently offer delivery throughout:
- Galway
- Mayo
- Roscommon
- Sligo
- Leitrim
We also deliver to selected surrounding areas where available. If you are unsure whether we deliver to your location, please contact us before placing an order.
2. Order Processing
- Orders are processed as quickly as possible after payment is received.
- Delivery times may vary depending on your location, product availability, and order volumes.
- We will contact you if there are any unexpected delays with your order.
3. Delivery Charges
- Delivery fees, if applicable, will be clearly displayed at checkout.
- Free delivery promotions may be offered from time to time and will be subject to specified conditions.
4. Receiving Your Order
- Customers must provide accurate delivery information when placing an order.
- Please ensure someone is available to receive the order where necessary.
- Once an order has been delivered to the address provided, responsibility for the products transfers to the customer.
5. Fresh Produce
As we supply fresh fruit and food products:
- Products should be inspected upon delivery.
- Items should be stored appropriately after delivery to maintain freshness and quality.
- Natural variations in size, shape, colour, and ripeness may occur.
6. Delivery Issues
If your order is damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs where applicable
We will review the issue and work to provide a suitable resolution.
7. Failed Deliveries
If delivery cannot be completed because:
- An incorrect address was provided,
- Access to the property is unavailable, or
- We are unable to contact the customer,
additional delivery charges may apply for re-delivery.